Privacy Policy

This Privacy Policy explains how Ekorganix collects, uses, stores, and protects personal data when you visit our website, place an order, contact us, or use our services.

1. Who we are

This website is operated by:

EKORGANIX LTD
Company number: 16149809
Registered office: 20 Wenlock Road, London, England, N1 7GU
Email: info@ekorganix.com

For the purposes of data protection law, EKORGANIX LTD is the data controller for personal data collected through this website.

2. Personal data we collect

We may collect the following information:

  • name;
  • billing and shipping address;
  • email address;
  • phone number;
  • order details;
  • payment confirmation details;
  • correspondence with us;
  • website usage data, such as device, browser, pages visited, and approximate location;
  • marketing preferences, if you subscribe to updates.

We do not store full payment card details. Payments are processed by third-party payment providers.

3. How we use your data

We use personal data to:

  • process and deliver orders;
  • provide order confirmations and customer support;
  • manage returns, refunds, and exchanges;
  • respond to enquiries;
  • prevent fraud and protect the website;
  • maintain business, tax, and accounting records;
  • improve the website and customer experience;
  • send marketing emails only where permitted by law.

4. Lawful basis for processing

We process personal data where necessary for:

  • contract performance — to process and deliver your order;
  • legal obligations — for accounting, tax, and compliance records;
  • legitimate interests — to operate, secure, and improve our business;
  • consent — where you choose to receive marketing communications.

5. Sharing your data

We may share necessary data with trusted service providers, including:

  • payment processors;
  • e-commerce platform providers;
  • delivery and fulfilment partners;
  • IT, hosting, and website service providers;
  • accountants, legal advisers, or tax authorities where required;
  • fraud prevention or law enforcement bodies where necessary.

We do not sell your personal data.

6. International transfers

Some service providers may process data outside the UK or European Economic Area. Where this happens, we rely on appropriate safeguards required by data protection law.

7. How long we keep data

We keep personal data only for as long as necessary.

Order and accounting records are usually kept for the period required by tax and business record laws. Customer correspondence is kept only as long as needed to manage the issue and protect our legal position.

8. Your rights

Depending on your location and applicable law, you may have the right to:

  • access your personal data;
  • correct inaccurate data;
  • request deletion;
  • restrict processing;
  • object to processing;
  • request data portability;
  • withdraw consent where processing is based on consent.

To exercise these rights, contact info@ekorganix.com.

9. Marketing

If you subscribe to our emails, you can unsubscribe at any time using the unsubscribe link in the email or by contacting us.

10. Cookies

Our website may use cookies and similar technologies to operate the store, remember preferences, analyse traffic, and improve the customer experience.

Where required, non-essential cookies will be used only with your consent.

11. Complaints

If you have concerns about how we handle your data, please contact us first at info@ekorganix.com.

You also have the right to complain to the UK Information Commissioner’s Office.

12. Updates

We may update this Privacy Policy from time to time. The latest version will always be published on this page.