Shipping policy

# Shipping Policy

**Last updated: September 8, 2026**

## Where orders ship from

- **United States delivery addresses:** orders are fulfilled from our United States inventory and shipped within the United States.
- **All other delivery addresses:** orders are fulfilled from our European inventory and shipped internationally, subject to destination availability.

In the uncommon event that inventory availability requires a different fulfillment route, we will notify you if this materially affects your order.

## Processing time

We aim to dispatch orders within 5 business days after payment is confirmed, unless the product page or checkout states a different timeframe. Orders placed on weekends or public holidays begin processing on the next business day. During busy periods or supply delays, processing may take longer; we will contact you if there is a material delay.

## Shipping rates and delivery estimates

Available shipping methods, charges, and estimated delivery times are calculated for your address and shown at checkout before payment. Delivery estimates begin after dispatch and are not guarantees unless expressly stated. Carrier delays, customs clearance, severe weather, and other events outside our reasonable control may affect delivery.

## International duties and taxes

International shipments may be subject to import duties, VAT, taxes, customs charges, or carrier handling fees imposed by the destination country. These amounts are the buyer's responsibility unless checkout clearly states that duties and taxes are included. Ekorganix cannot control customs decisions, charges, or processing times.

## Tracking and split shipments

Where tracking is available, tracking details will be sent by email after dispatch. An order may arrive in more than one parcel if items are fulfilled separately. You will not be charged additional shipping solely because we split an order.

## Delivery address and failed delivery

Please check your delivery address before submitting the order. Contact us promptly if a correction is needed; an address cannot always be changed after dispatch. If a parcel is returned because of an incorrect address, refusal, failed delivery, or failure to collect, reasonable return or reshipping costs may be charged or deducted from a refund where permitted by law.

## Lost, damaged, or delayed parcels

If a parcel is substantially delayed, arrives damaged, or appears lost, contact info@ekorganix.com with your order number. We will investigate with the carrier and provide an appropriate remedy in accordance with applicable law.

## Contact

Ekorganix Ltd  
Company number: 16149809  
Registered office: 20 Wenlock Road, London, England, N1 7GU  
Email: info@ekorganix.com