Shipping & Payment Info
Dispatch time
We aim to dispatch orders within 5 business days after payment is confirmed, unless the product page states a different dispatch time.
During busy periods, limited drops, holidays, or supply delays, dispatch may take longer. If there is a material delay, we will contact you.
Delivery times
Estimated delivery times depend on destination and carrier.
- United Kingdom: 2–7 business days after dispatch
- European Union: 5–14 business days after dispatch
- USA and Canada: 7–21 business days after dispatch
- Australia, New Zealand, Ukraine and other international destinations: 7–21 business days after dispatch
These are estimates, not guarantees.
Shipping cost
Shipping costs are shown at checkout. Current standard shipping structure:
| Destination | Standard shipping | Free shipping threshold |
|---|---|---|
| United Kingdom | $6.50 | Orders over $75 |
| European Union | $14.95 | Orders over $150 |
| USA and Canada | $19.95 | Orders over $175 |
| Australia and New Zealand | $24.95 | Orders over $200 |
| Ukraine | $9.95 | Orders over $100 |
| Rest of World | $34.95 | Not currently automatic |
Large B2B, wholesale, hotel, spa, and sample-kit orders may require a custom shipping quote.
Tracking
Where tracking is available, tracking details will be sent by email after dispatch. Some economy or small-parcel services may provide limited tracking updates depending on the destination country and carrier.
Customs, import duties, and taxes
For international orders, customs duties, import VAT, taxes, or carrier handling fees may be charged by the destination country.
These charges are the buyer’s responsibility unless clearly stated otherwise at checkout. We cannot control customs processing times or charges.
Failed delivery or incorrect address
Please make sure your delivery address is correct before placing an order.
If a parcel is returned to us because of an incorrect address, failed delivery, refusal to accept the parcel, or failure to collect it, we may deduct return shipping costs or charge for resending the parcel.
Lost or delayed parcels
If your parcel has not arrived within the expected delivery window, please contact us at info@ekorganix.com with your order number.
We will check the shipment and work with the carrier where possible.
Payment methods
Available payment methods are shown at checkout. The primary online payment method is secure card payment through Stripe.
Payment must be completed before the order is processed. We do not store full payment card details.
Order currency
Prices are currently displayed in USD. Your bank or card provider may apply exchange rates or fees if you pay in a different currency.